Anshuman Kishore Pandey

Technologist

+91 9000 78 4140
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Namaskar, I'm Anshuman!

Technology leader with over 12 years of experience and an excellent track record of building, architecting, and delivering highly reliable and scalable systems across a variety of areas and technologies, such as Banking Products, E-commerce, Consumer Experience, Big Data, Machine Learning, Ad-tech, and Data Security.

A follower of the First-Principles and a hands-on technologist. A people's person and an ardent believer in the Customer-First approach.

Founder of Zooty (fka Ziffi.com and DocSuggest) which helped solve the problem of finding the right doctor/diagnostic centre.

Co-Founder of Goals101, a data-tech company helping banks and financial institutions engage with their customers intelligently.

Experience

Co-founder & CTO, Goals101 Data Solutions

2016 — Present

Co-founded India's leading FinTech in the space of BFSI Customer Experience Platform - Goals101, currently engaged with the two of the largest payment processing networks (VISA & MasterCard), top 4 retail banks in Malaysia, and the top 10 in India to make banking experience more personalized, automated and delightful.

  • Responsible for design, development, and delivery of the infinite-scale enterprise Transaction Behaviour Intelligence platform, Alpha, which processes 3bn+ consumer data points
  • Innovated and delivered a disruptive technology to enhance the Consumer Experience (CX) for our banking partners which delivered 4x engagement metrics leading to more than $500k revenue in FY 2020-21
  • Managed technology deliveries with -6% of the allocated budget leading to a saving of approximately $500k in the financial year 2019-2020
  • Managed global accreditations including SOC 2, PCI DSS, ISO 27001, and ISO 22301
  • Exemplary team management with less than 1% attrition in the last three years

Co-founder & CTO, DocSuggest Healthcare Services

2010 — 2016

Co-founded India's largest network of salons and spas - Zooty (fka Ziffi.com and DocSuggest)

  • Built the online e-commerce platform which served more than a million customers.
  • Created the customized in-house CRM tool for the business. Integrated it with an in-house developed and self-hosted contact center (Asterisk based) effectively saving millions of dollars for the organization
  • Conceptualized and delivered an innovative technical solution to algorithmically identify the best navigational route using OpenStreetMap saving license cost of Google Maps to the tune of thousands of dollars for the company
  • Mentored a team of 30+ engineers (mostly from various IITs) for Android, iOS, PHP and DevOps

Sustaining Engineer, CA Inc.

2008 — 2010

Worked with CA as a Sustaining Engineer; responsible for maintenance of CA Service Management suite of products. Additionally, also worked on streamlining various processes in the team. Was recognised with the Star of the Quarter (awarded globally each quarter in a Business Unit at CA) and the Best Performer in the Team for consistent performance and customer appreciation.

Key contributor in the department's efforts to make the web application accessible using Web Accessibility Initiative - Accessible Rich Internet Applications (WAI-ARIA)

Additionally, during the stay at CA, led a number of projects to completion. Also drove key automation projects which helped increase the team productivity many folds.

Education

Indian Institute of Technology, Kharagpur

Dual Degree (B. Tech. & M. Tech.) — 2008

Founded the Counter Strike Cyber Competition Group called the Kgp Cyber League - developed the web site, forums, chat system, match rosters, etc. Conducted various competitions in the campus and arranged sponsorship for the same.

Was the captain of the Hindi Elocution Team and a member of the Dumb Charades team.